After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.
Your veterinary clients know you can’t feed a human baby what you feed an adult. And yet, they may think nothing of filling their puppy’s bowl with kibble meant for mature dogs and vice versa. Be ready to counsel them on how a pup’s nutritional needs change as it grows.
Stop shaking your head and plugging your ears ... use these tools to take the aggravation out of your otitis cases—and get used to seeing healthy ears, happy pets and grateful clients. (With an educational grant provided by Bayer)
A walk in the park should be just that for both the dog and the owner. Read up on these leash, harness and halter options so you’ll be ready to help your veterinary clients find the finest fits for their canine companions.
Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's the path I travel with pet owners when they complain about price, seem hesitant to comply with recommendations or say, straight up, that they're under a financial strain.