Client Communication | Veterinary Economics

Client Communication

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VETERINARY ECONOMICS: Aug 17, 2017
Is your clinic (app)rehensive? Three veterinary app developers use data to explain why mobile apps are good for business.
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FIRSTLINE: Aug 16, 2017
If some family members are children, the end of summer can be a sensitive time for pets as their routines switch up drastically. Here's how you can help advise your veterinary clients to make sure their pets transition smoothly.
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VETERINARY ECONOMICS: Aug 15, 2017
I scored four appointments for $20. That's pretty good marketing ROI for a veterinary hospital. An old-fashioned thank-you—in snail mail and personalized to them—did the trick.
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VETERINARY ECONOMICS: Aug 14, 2017
Proper sedation can give your veterinary patients’ stories the peaceful ending your clients and team desire.
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VETERINARY MEDICINE: Aug 11, 2017
One colleague's take on the Netflix documentary Pet Fooled, which sets out to "expose" the pet food industry.
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VETERINARY MEDICINE: Aug 11, 2017
Chances are, at least some of your veterinary clients have seen this popular Netflix documentary. Are you prepared to discuss their concerns?
 
VETTED: Aug 10, 2017
Delivering bad news like you're ripping off a Band-Aid doesn't do you or veterinary clients any good. Good communication takes time, tenderness and tact.
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VETERINARY ECONOMICS: Aug 08, 2017
Sometimes the practice owner is the last to know. Watch for these flashing signs of warning to get ahead of the curve.
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VETERINARY ECONOMICS: Aug 08, 2017
Give your veterinary clients an outlet to talk about how much they love their fur babies, and they just might talk about how much they love you someday.
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VETERINARY ECONOMICS: Aug 07, 2017
By dvm360.com staff
According to hospice veterinarian Dr. Mary Gardner, people—not pillows—hold the power to make veterinary euthanasia appointments better.
 
VETTED: Aug 07, 2017
If you take emotional responsibility for everyone else's problems, putting their monkeys on your back and in your mind, you'll have a hard time finding room for your own needs at the end of the veterinary workday.
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DVM360 MAGAZINE: Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
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DVM360 MAGAZINE: Aug 02, 2017
Ambulatory practitioners have so much cool tech at their fingertips now, it’s a shame not to use it. Here’s what we use in our veterinary practice.
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DVM360 MAGAZINE: Jul 30, 2017
A veterinary team is torn between giving an irresponsible owner back his microchipped dog or letting a Good Samaritan who got him medical care take him in as her own.
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VETERINARY ECONOMICS: Jul 27, 2017
After 20 years in veterinary practice, I like to think back on the first angry encounter I had with a pet owner—and how I’d do things differently.