Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Nov 13, 2018
Millennials have grown up with technology and the conveniences it affords. If veterinary practices don’t adapt to their expectations, they risk being replaced.
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FIRSTLINE: Nov 06, 2018
After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.
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FIRSTLINE: Oct 30, 2018
Your veterinary clients know you can’t feed a human baby what you feed an adult. And yet, they may think nothing of filling their puppy’s bowl with kibble meant for mature dogs and vice versa. Be ready to counsel them on how a pup’s nutritional needs change as it grows.
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DVM360 MAGAZINE: Oct 16, 2018
By dvm360.com staff
Not surprisingly, a Dr. Marc Rosenberg column about two veterinarians who disagree over the best way to prevent fleas and ticks in veterinary patients has inspired more debate.
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FIRSTLINE: Oct 03, 2018
By dvm360.com staff
Animal trainer and behavior consultant Mikkel Becker shares some of her favorite products for making dog walking better for both the pooch and the veterinary client.
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dvm360.com: Oct 01, 2018
By dvm360.com staff
Stop shaking your head and plugging your ears ... use these tools to take the aggravation out of your otitis cases—and get used to seeing healthy ears, happy pets and grateful clients. (With an educational grant provided by Bayer)
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VETERINARY MEDICINE: Oct 01, 2018
A walk in the park should be just that for both the dog and the owner. Read up on these leash, harness and halter options so you’ll be ready to help your veterinary clients find the finest fits for their canine companions.
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FIRSTLINE: Sep 27, 2018
Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's the path I travel with pet owners when they complain about price, seem hesitant to comply with recommendations or say, straight up, that they're under a financial strain.
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VETERINARY ECONOMICS: Sep 21, 2018
Research who you're up against right in your own ZIP code.
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VETERINARY MEDICINE: Sep 18, 2018
Educate your veterinary clients on the basics of otitis externa, media and interna and how you’ll get to a diagnosis.
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VETERINARY ECONOMICS: Sep 14, 2018
When the owner of a Lhasa apso with chronic otitis refused to bring her dog in for a recheck, I turned the problem into a new policy at my veterinary hospital.
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FIRSTLINE: Sep 07, 2018
Time to switch your scrub cap out for your teaching cap. Here’s an in-depth look at how to talk your veterinary clients through at-home administration of subcutaneous fluids.
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FIRSTLINE: Sep 05, 2018
Otitis cases may need more than one appointment to resolve, but how do you get clients to see the importance of bringing their pet back to the clinic?
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VETERINARY ECONOMICS: Aug 30, 2018
Help enforce the importance of parasite prevention for new kitten owners with this printable handout.
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VETTED: Aug 29, 2018
Free vaccines! Loyalty points! Dental care discounts!