Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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DVM360 MAGAZINE: May 24, 2016
By dvm360.com staff
We asked veterinarians about pet owners' attitudes and their approach to three specific pet health topics: dental care, cranial cruciate ligament repair, and behavior. Here's what they said.
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VETERINARY ECONOMICS: May 19, 2016
“How was your visit today?” at the reception desk simply isn’t enough to help your clinic and your team improve.
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FIRSTLINE: May 18, 2016
Sexual harassment is no joking matter. Whether you’re at the front desk like Rhonda or alone with a client in the exam room, you deserve to feel safe at work.
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VETERINARY ECONOMICS: May 14, 2016
A fun metaphor captures a perennial physician, veterinarian problem with sharing medical information with regular folks.
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FIRSTLINE: May 14, 2016
When it comes to cancer care in the clinic, Dr. Sue Ettinger says, "Team members are as important as I am as the doctor."
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FIRSTLINE: May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
 
VETTED: May 10, 2016
By dvm360.com staff
What happens when the highest level of care just isn't an option for most of the clients you serve? Answers from the dvm360 Spectrum of Care survey point to a new world order: The days of providing nothing less than the gold standard might be numbered.
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VETERINARY ECONOMICS: May 06, 2016
Reach out to a veterinary client's curious inner child to maintain attention during flea, tick and heartworm prevention talks.
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dvm360.com: May 06, 2016
By dvm360.com staff
Do you suffer from flea fatigue? Just imagine how your poor, grossed-out clients feel. Win the war on fleas with these tools and resources! (With an educational grant provided by Zoetis)
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VETERINARY ECONOMICS: May 04, 2016
Euthanasia can be a gift, or euthanasia can be a frustrating choice. Help clients at your veterinary practice do it at the right time for the right reasons.
 
VETTED: May 04, 2016
Help veterinary clients get scared straight by pointing out signs of fear in their pets.
 
VETTED: Apr 29, 2016
The words you use to frame the importance of pain control in veterinary patients can make all the difference in their world.
 
VETTED: Apr 26, 2016
At least it doesn’t have to be. Let your practice software help!
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.