Client Communication | Veterinary Economics

Client Communication

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DVM360 MAGAZINE: Jun 01, 2015
What is a veterinarian’s obligation when a pet owner insists on natural therapies?
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VETERINARY ECONOMICS: May 29, 2015
Emphasize these 5 things to educate clients on reputable breeders.
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VETERINARY ECONOMICS: May 29, 2015
We can't ignore our place in client education and more responsible pet adoption anymore.
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FIRSTLINE: May 28, 2015
Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?
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VETERINARY ECONOMICS: May 26, 2015
Behavioral event modeling is a fancy business term for thinking about who will pay for a product or service in your veterinary hospital exam room—and thinking about how to get that person there in the first place.
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VETERINARY ECONOMICS: May 21, 2015
Be emotionally present for your clients and your staff
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FIRSTLINE: May 21, 2015
By dvm360.com staff
Clients who can't afford to pay for their pets' care ranks as team members' No. 2 frustration at work, according to the 2013 Firstline Veterinary Team Trends Study. (No. 1 is team members' pay and benefits—no surprise there, right?) Some veterinary teams are recommending pet insurance to help pet owners plan for their pets' veterinary care.
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VETERINARY ECONOMICS: May 14, 2015
Knowing the newest medicine didn’t save me from having to learn real-life lessons when I started my veterinary career.
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VETERINARY ECONOMICS: May 05, 2015
Download this sample survey to see if clients think working with your veterinary practice is too hard.
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VETERINARY ECONOMICS: May 05, 2015
Use this tool to improve client communication and save time.
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VETERINARY ECONOMICS: May 05, 2015
Ease of doing business trumps exceeding expectations for clients.
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VETERINARY ECONOMICS: May 01, 2015
By dvm360.com staff
Exotic animals deserve excellent veterinary care. Help clients get there using these dvm360 resources.
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FIRSTLINE: May 01, 2015
Find out how you can be your veterinary practice's MVP with these tips from Heather Prendergast, RVT, CVPM, in her CVC D.C. session, "Becoming the Indispensable Team Member."
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dvm360.com: Apr 30, 2015
By dvm360.com staff
Whether your practice sees exotic pets or you simply field a phone call every now and then, arm your team to educate clients on exotic pet care using these tools.
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VETERINARY ECONOMICS: Apr 30, 2015
Bring your 'A' game to every interaction with people and veterinary patients by using your whole support team and fine-tuning your client communication.