Client Communication

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VETERINARY ECONOMICS: Oct 01, 2014
By dvm360.com staff
Follow these steps to add value to the service you offer clients and demonstrate how well your veterinary practice cares for pets.
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FIRSTLINE: Oct 01, 2014
By dvm360.com staff
Veterinary receptionists can use this collection of sample scripts to prepare for difficult client questions about spays and neuters.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
For surgeries as important as spays and neuters, you and your team should be the primary source of information for pet owners.
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VETERINARY ECONOMICS: Sep 26, 2014
By dvm360.com staff
Give pet owners these instructions to ensure quick, safe healing after a spay or neuter surgery.
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VETERINARY ECONOMICS: Sep 25, 2014
Start showing—and telling—your veterinary clients and community that your high-quality care is what pets need.
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VETERINARY MEDICINE: Sep 09, 2014
Dr. Elizabeth Colleran, DAVBP (feline practice), offers two ways to bring in those feline patients you haven’t seen in ages—or may have never seen.
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VETERINARY ECONOMICS: Sep 01, 2014
Elicit specific info the right way—especially about preventive care compliance—and you'll get more details and opportunities to educate.
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VETERINARY ECONOMICS: Sep 01, 2014
Use these Facebook posts and tweets to educate clients before they adopt a new pet.
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VETERINARY ECONOMICS: Sep 01, 2014
You may not possess x-ray vision or super strength, but you can cultivate your powers of client communication to ensure the best care for pets.
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DVM360 MAGAZINE: Sep 01, 2014
The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.
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FIRSTLINE: Aug 24, 2014
Don’t flee from parasite conversations. From check-in to check-out, Dr. Karen Felsted ticks off the opportunities for client education at every stage of veterinary appointments.
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VETERINARY ECONOMICS: Aug 22, 2014
By dvm360.com staff
First tip: Don't interrupt, says Dr. Elizabeth Colleran at CVC Kansas City.
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VETERINARY ECONOMICS: Aug 06, 2014
Do you know what your doctors recommend? Are clients confused? Here’s how I guarantee everyone is on the same page.
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FIRSTLINE: Aug 01, 2014
Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.
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VETERINARY ECONOMICS: Aug 01, 2014
By dvm360.com staff
When veterinarians are accused of ­­“upselling,” associations don’t do enough to counter the bad press, said Mark Opperman in a June article. We got a lot of emails about that ...