Client Communication | Veterinary Economics

Client Communication

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FIRSTLINE: Mar 23, 2017
By dvm360.com staff
We’ve combed (see what we did there?) through our archive to bring you the best reader-submitted tips to combat fleas.
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FIRSTLINE: Mar 15, 2017
By dvm360.com staff
Make sure clients are aware of the signs of heart disease with this in-depth infographic.
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FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
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FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
 
VETTED: Mar 13, 2017
By dvm360.com staff
When the stars align, you have that perfect exam. Other times ... not so much. Um, hey, is your arm bleeding?
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FIRSTLINE: Mar 13, 2017
By dvm360.com staff
Ticks can carry nasty diseases. Help your clients keep their backyards inhospitable by sharing these tips.
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VETTED: Mar 08, 2017
By dvm360.com staff
Are brachycephalic breeds doomed for a lifetime of poor health? New data does not look promising for the pug and its fellow flat-nosed friends.
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FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
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VETERINARY ECONOMICS: Mar 08, 2017
By dvm360.com staff
Train your team on how to talk wellness packages with clients using this sample flowchart.
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FIRSTLINE: Mar 07, 2017
It doesn’t matter how close you were in high school. It’s better not to say anything remotely definitive when you get a “what is this?” Facebook message about a friend’s pet.
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FIRSTLINE: Mar 07, 2017
By dvm360.com staff
Give your veterinary clients the basics on what to expect and how to prepare.
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FIRSTLINE: Mar 06, 2017
By dvm360.com staff
Are your senior patients (especially senior cats) getting the regular care they need at your clinic?
Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
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FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
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dvm360.com: Mar 02, 2017
By dvm360.com staff
Heartworm prevention is crucial to pets' health—now if only your veterinary clients could remember to give it to them. Here's an arsenal of tools to streamline your heartworm recommendations, stay up-to-date on the latest research and increase client compliance. (With an educational grant provided by Ceva)