Old. Geriatric. Senior! How do these words make you feel? It's time to reframe your senior diagnostic conversations with veterinary clients with these three steps with this advice from a dvm360/VHMA Practice Manager of the Year contestant.
You might wonder what a veterinary podcast is doing interviewing an architect. But Heather Lewis, partner at Animal Arts, a firm in Boulder, Colorado, is no ordinary architect—she's also a devoted advocate of minimizing pets' stress and anxiety during their veterinary visits. And she's got a lot to tell you!
First, break down your stereotypes of older pet owners. (Hint: They don't all like to be treated as cute, little ol' people.) Second, start trying out these tips today for better communication with this growing population of veterinary clients.