Client Communication | Veterinary Economics

Client Communication

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VETERINARY MEDICINE: Feb 15, 2017
By dvm360.com staff
Be your veterinary patient’s cheerleader to help your clients stay the course of treatment.
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FIRSTLINE: Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
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FIRSTLINE: Feb 09, 2017
By dvm360.com staff
Educate your clients on the task of checking their pets for ticks from home, and make sure they know exactly what to do if they find one.
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VETERINARY MEDICINE: Feb 08, 2017
By dvm360.com staff
Teach clients more about this deadly vector using an informational handout.
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FIRSTLINE: Feb 06, 2017
Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.
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VETERINARY ECONOMICS: Feb 06, 2017
Injecting a dose of reality for veterinary clients with diabetic cats isn't painful—it's positively inspiring!
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VETTED: Feb 03, 2017
By dvm360.com staff
"Safety" isn't just a football score. Game-day distractions can be dangerous for pets. Here's how to keep them safe.
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VETERINARY ECONOMICS: Feb 03, 2017
Kidding! But we know clients tend to religiously follow their breeder's recommendations. Let's realize whether or not they are following the breeder blindly through good communication—not arguing.
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VETTED: Feb 01, 2017
By dvm360.com staff
Toxic veterinary teams are a problem, and the data shows it’s not just about bruised egos from the gossip and rudeness. It hurts patients too. And the damage caused by one pet's bad experience may never be reversed.
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FIRSTLINE: Feb 01, 2017
By dvm360.com staff
Hint: Most of the time, it's not on the pet. Educate veterinary clients about the role the environment plays in their flea infestation.
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VETTED: Jan 31, 2017
By dvm360.com staff
Startling data proves that there is a link between toxic veterinary team angst and the care patients receive. Read these tell-all tales from veterinary professionals who've been there and have seen the very worst.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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VETERINARY ECONOMICS: Jan 24, 2017
Want more web traffic? Got 60 seconds? Good—listen to Bash Halow.
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VETERINARY ECONOMICS: Jan 24, 2017
Believe it or not, millennials might not be the only problem here. If your veterinary practice is reminiscent of a current-day classic rock show, you may need to cut the leather and leopard print out of your act and get with modern times before your show gets cancelled.
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VETERINARY HOSPITAL DESIGN: Jan 18, 2017
If your reception area could use a refresh, start with the reception desk says veterinary architect Heather Lewis. That one change will make a big difference in your space.