Client Communication | Veterinary Economics

Client Communication

 
VETTED: Apr 29, 2016
The words you use to frame the importance of pain control in veterinary patients can make all the difference in their world.
 
VETTED: Apr 26, 2016
At least it doesn’t have to be. Let your practice software help!
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FIRSTLINE: Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
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FIRSTLINE: Apr 26, 2016
By dvm360.com staff
Scratch the old idea that your veterinary team can only help pets—use this handout to help clients understand why to care about cat scratch disease.
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VETERINARY ECONOMICS: Apr 21, 2016
The grown-up holds the purse strings in the veterinary exam room. But don’t neglect the heartstrings of the littlest pet owner, who may be as curious as a cat or as scared as a rescue dog.
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FIRSTLINE: Apr 21, 2016
Don't be a pawn in your professional life. Take action and attack these four fantastic opportunities for team members ready to focus on better client and pet care.
 
VETTED: Apr 15, 2016
Are your veterinary clients not buying flea preventives to protect their pets? You don't have to buy their excuses.
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VETERINARY ECONOMICS: Apr 14, 2016
Help clients navigate the murky information about supplements and keep their pets feeling their best.
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VETERINARY ECONOMICS: Apr 13, 2016
By dvm360.com staff
Take a page out of this veterinary clinic’s book and let your lobby do the talking when it comes to flea control.
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FIRSTLINE: Apr 11, 2016
By dvm360.com staff
Receptionists, use these tips to politely turn clients' requests for a phone diagnosis into a veterinary visit with your veterinarian.
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dvm360.com: Apr 11, 2016
By dvm360.com staff
Ticks, man! These creepy bloodsuckers are responsible for more diseases and they're now found in more places than ever. How to deal? Here's your go-to package of tick control tools. (With an educational grant provided by Zoetis)
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FIRSTLINE: Apr 07, 2016
Keeping it social in the exam room. Rudely.
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FIRSTLINE: Apr 06, 2016
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
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DVM360 MAGAZINE: Apr 06, 2016
Even areas with fewer mosquitos can be hotbeds of heartworm infection.
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DVM360 MAGAZINE: Apr 01, 2016
Technology is great tool for connecting with clients. Just use it carefully to avoid Dr. Brock’s embarrassing mistake.