Caught in the act

Caught in the act

Your team members should know you notice the good, too.
source-image
Oct 01, 2007

A grouchy client leaves the practice with a smile on her face. A co-worker finishes inventory 10 minutes earlier because you offered a helping hand. Those may seem like small accomplishments, but Nancy Allen, practice manager at Olathe Animal Hospital in Olathe, Kan., says these efforts deserve a thanks. That's why her practice launched a "Catch Me at My Best" program. Allen keeps postcards in the lobby and the exam room. When clients or co-workers notice a team member's special efforts, they fill out a card that explains how the team member went the extra mile. Then they read the cards at the weekly staff meeting. "It's a great morale booster," Allen says. "It lets team members know they're appreciated by clients and co-workers."

Hot topics on dvm360

Pol on defense as Michigan veterinary board discusses negligence charges

Controversial reality TV veterinarian calls his approach 'common sense.'

Photo gallery: The top 10 veterinary schools in America, according to U.S. News

U.S. News & World Report ranks programs for the first time since 2011.

Front Desk Disasters, Episode 3: Dude looks like a lady

Everyone's favorite receptionist is at it again. Would you handle this situation differently?

Video: Flea hideouts in the house

Parasitology expert Michael Dryden, DVM, MS, PhD, reveals prime hideouts for fleas—and gives tips to clear them out of clients' homes for good.

Veterinarians: Your clients are going to Google with these cat questions

You might be surprised by what your clients are researching. Plus, get an educational client handout.