BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Jul 23, 2013
No one likes to be yelled at, but sometimes all people need is to vent. Seibert says not to argue with clients but say, “What can I do that can make you happy?” There may not be anything you can do but listen.