BizQuiz: Working with overeager horse owners

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BizQuiz: Working with overeager horse owners

You can relax when a horse owner shows up with a stack of printed web pages and a head full of medically unsound "suggestions." At least you can if you ace this text on handling well-meaning but time-consuming clients.
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Nov 02, 2011
By dvm360.com staff

At some point, it's going to happen: You have an emergency call and minutes after meeting the client and patient, you realize he or she has diagnosed the condition and started administering treatment. While it's nice that your client takes the responsibility of owning a horse seriously, such clients require a different approach from those who leave all the doctoring up to you.

How well do you deal with zealous clients? Test your skills right now in this quiz.

Question 1
When a client brings loads of printed Internet research for you to look at, the best thing to do is:

A. Offer to look at it only after you've taken the history, done a physical examination of the horse, and discussed your expert opinion with the client.

B. Look at the materials and acknowledge their efforts.

C. Stomp back to the truck, mumbling under your breath about how clients don't respect you anymore.

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