Bad things good veterinarians say

Bad things good veterinarians say

How to avoid tiny comments that wind up making big trouble for you, your clients and their pets.
Oct 01, 2013

"If you ever want to get rid of that dog, let me know," the veterinarian said with a wink and a smile. I winced.

This was a good veterinarian, really good, yet the words that came out of her mouth were bad, really bad. The owner of the dog exhaled with a gentle laugh and the rest of the appointment was uneventful. So why was I horrified at the joke?

In my 20-plus years of veterinary practice, I've always been a student of communication. I value the words I use with pet parents, staff and colleagues. Maybe that's why this comment struck me as odd. Are there other bad things good veterinarians regularly say?

Oh boy, are there ...