Bad things good veterinarians say

How to avoid tiny comments that wind up making big trouble for you, your clients and their pets.
source-image
Oct 01, 2013

"If you ever want to get rid of that dog, let me know," the veterinarian said with a wink and a smile. I winced.

This was a good veterinarian, really good, yet the words that came out of her mouth were bad, really bad. The owner of the dog exhaled with a gentle laugh and the rest of the appointment was uneventful. So why was I horrified at the joke?

In my 20-plus years of veterinary practice, I've always been a student of communication. I value the words I use with pet parents, staff and colleagues. Maybe that's why this comment struck me as odd. Are there other bad things good veterinarians regularly say?

Oh boy, are there ...