While speakers at Uncharted's Get Sh*t Done conference talked about branding, hiring and personnel management, they seemed to be telling a story about the power of stories: your team members' and your practice's.
After you get a complaint, but before you make a decision as a veterinary practice owner or manager about employee discipline or big process changes, this kennel-attendant-turned-practice-owner told conference-goers to ask themselves and others two important questions.
Almost all veterinary team members have pets, yet just like average Americans, the vast majority have no pet insurance for that proverbial rainy day. Have you thought about offering this employee benefit?
Share this short, to-the-point algorithm with anybody who's on the road to vet school ... or just starting to dream about a career as someone who TOTALLY spends ALL DAY playing with cute puppies and kittens (sarcasm, people).
You need to save money, but are you sure your veterinary hospital break room needs to be a dark, cramped closet? Here are four things to boost hospital comfort and ease stress on the most important people in your hospital: your team.