Client relations | Veterinary Economics

Client relations

source-image
VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
How one practice successfully promotes dental care.
source-image
FIRSTLINE: Feb 01, 2006
Take one IV bag, stir in a concerned client, and add a dash of helpful team member.
source-image
VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
Valley Animal Hospital in Roanoke, Va., helped people looking for love as well as abused animals by hosting a "Speed-Dating for Pet Lovers" night. The fundraiser was for the clinic's SPIRIT fund, which defrays veterinary care expenses for abused animals. "We hosted it as a typical speed-dating setup but participants had to have a pet, and the admittance picture had to be of the owner and pet together," says owner Dr. James Poage.
source-image
VETERINARY ECONOMICS: Jan 01, 2006
Your clients seek you out because your approach meets their needs.
source-image
VETERINARY ECONOMICS: Jan 01, 2006
I just returned from a practice-management meeting at the Ritz-Carlton in Amelia Island, Fla. It was our 20th gathering, and we wanted it to be special, which is why we chose a Ritz-Carlton hotel. Everyone knows the Ritz represents the gold standard of service in the hotel industry. How do they achieve this lofty goal?
source-image
VETERINARY ECONOMICS: Jan 01, 2006
... I knew this dog was more than an investment.
source-image
VETERINARY ECONOMICS: Jan 01, 2006
By dvm360.com staff
If your dog leaves a treasure on the lawn Place a windmill beside it before you're gone!
source-image
DVM360 MAGAZINE: Dec 01, 2005
A disturbing e-mail arrived the other day: Hello, Dr. Bellows: I have a 5-year-old yellow Labrador Retriever that I have routinely cleaned her teeth (with enzyme toothpaste and a brush, recently using Sonicare). Despite all best efforts, she is building up tartar and I think may have a dark spot (cavity on a rear molar).
source-image
FIRSTLINE: Dec 01, 2005
After recent media coverage of canine influenza, you're likely to get some questions about this illness.
source-image
VETERINARY ECONOMICS: Dec 01, 2005
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.