Client relations | Veterinary Economics

Client relations

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VETERINARY ECONOMICS: Apr 01, 2006
Should the doctor know the prices for procedures and services?
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FIRSTLINE: Apr 01, 2006
"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
Use American Humane's Tag Day, April 1, as an opportunity to regroup and refresh your efforts to promote tags and microchips.
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VETERINARY ECONOMICS: Mar 01, 2006
When a young couple brought their guinea pig to see this doctor, she gave them another year with Daisy. And they reminded her that every pet—no matter how big or small—deserves high-quality care.
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
At Carver Lake Veterinary Center in Woodbury, Minn., doctors and team members feel that learning the names of clients and pets helps them provide better service, but remembering all those names isn't easy.
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
The American Society for the Prevention of Cruelty to Animals released a list of the 10 most common poisonous plants and their possible effects.
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
Forty percent of referrals to Deer Creek Animal Hospital in Littleton, Colo., come from pet stores, breeders, shelters, and rescue groups?that's 140 new clients a month.
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VETERINARY ECONOMICS: Mar 01, 2006
By dvm360.com staff
Reminders and increased client education lead to improved care at this Florida practice.
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VETERINARY ECONOMICS: Mar 01, 2006
Some clients view an office visit as an opportunity to catch up on an assortment of neglected pet health problems. Use these techniques to stay on topic and on schedule.
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VETERINARY ECONOMICS: Feb 01, 2006
A few ill-chosen words can leave your message garbled. So if you see confusion or anger when you expected a smile, rewind your conversation and look for these verbal miscues.