Announcing the Practice Management Overhaul winners
Katie Caslow, practice manager at Appalachian Animal Hospital in East Ellijay, Ga., says her practice's sagging retail sales and client wait times mark a need for help with finances and efficiency. As a Practice Management Overhaul winner, the practice will receive the consulting services of Pam Stevenson, CVPM, owner of Veterinary Results Management in Durham, N.C. "I think we can make a real difference with this practice," Stevenson says. "I hope to give them the tools to increase efficiency and communication between team members."
Caslow says she's confident the team can turn around the practice's fortunes. "We're very excited to be chosen," she says. "We're hoping our practice will benefit from this."Dr. Jodi Houts makes each client and patient feel like family, but that closeness doesn't always carry over to team members. Dr. Houts, owner of Northwest Animal Hospital in Omaha, Neb., hopes to build team unity and to improve staff motivation. Donna Bauman, CVPM, practice manager at Ottawa Animal Hospital in Holland, Mich., and owner of Visions Veterinary Consulting, thinks the practice can succeed. "It's good that they see problems and are willing to make changes," Bauman says. She'll consult with the practice to improve team communication and development, as well as delegation from management.
We'll keep you posted as to how both practices fare throughout the Practice Management Overhaul. In the meantime, see the related links below to find management tips you can implement in your own practice.