3 tips to keep clients happy

3 tips to keep clients happy

source-image
Oct 01, 2010

Provide a comfort station

Provide treats for clients while they wait. A comfort station with coffee, water, and snacks makes a nice impression and a ensures a client's wait time is more enjoyable.

Treat the kids

Clients often have children with them in addition to their pets. Take notice of the kids and make them feel special, allowing them to listen to their pet's heart, for example. Provide toys and some type of treat for them. They may be your next generation of clients.

Conduct follow-up calls

After any appointment—including surgery and dental procedures—call the client to find out how it went and whether he or she has any questions. Make sure to give new clients a hearty welcome. For ongoing medical cases, the doctor should set the interval for the follow-up call to match expected changes in the pet's condition.

Veterinary Economics Editorial Advisory Board member Dr. Jeff Rothstein, MBA, is president of Progressive Pet Animal Hospitals in Michigan.

Hot topics on dvm360

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Vetcetera: The complex topic of canine fear-related aggression

A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.

Blog: Election results pose obstacles for veterinary prescription law

Flip in U.S. Senate's majority may slow progress of Fairness to Pet Owners Act.

The war between shelters, veterinarians needs to end

Despite practitioners’ legitimate gripes, they’re hurting themselves.

7 steps to a better relationship between veterinarians and rescue groups

A DVM in the city shares his advice to veterinary practices for working with rescues.