2 tools to manage patient pain (Not what you think!)
Veterinary clients can get up in arms if they assume you’re trying to make money off of pets’ discomfort with pharmaceuticals, supplements, diagnostics and veterinary visits. But you know the truth: You care about pain management because you care about the patient’s well-being. You’re not padding the bill here folks.
Michael Petty, DVM, CCVP, CCRT, gave a sobering perspective on pain in pets at a recent CVC session about the business of pain management: “Dogs and cats live in the moment—they think that what is happening to them right now is forever. So I think it’s more pressing for us to help these animals get out of pain since we can’t explain to them, ‘It’ll be better in a couple of days.'”
In his presentation, Dr. Petty discussed two ways to better detect pain in practice.
1. Receptionists and technicians: The best pain diagnosers
Pain is apparent in your veterinary patients once you know what to look for. In this audio clip, Dr. Petty explains the importance of all team members being on the same page in identifying and alleviating pain and the special role that receptionists and technicians play in that.
2. Client questionnaires: The proof is in the progress
A form with good questions for clients is vital to identifying pain in pets. In this clip, hear Dr. Petty explains why, what question you should never ask a client and how to handle clients if they seem to be oblivious to their pets’ pain:
An added value of those questionnaires is they can be used as tools for measurement on how the patient is improving and showing your clients your effectiveness:
To be trite, the proof is in the pudding. If you show your clients you’re making a difference, they’ll keep coming back—and your patients will be happier and healthier for it.