10 topics you should discuss with clients

10 topics you should discuss with clients

Are your client interactions productive and educational, or could your communication skills use some work? Either way, make sure you touch on all of these issues during appointments.
Jun 29, 2011
By dvm360.com staff

Open communication between veterinarians and clients is crucial to helping pets maintain optimal health. The American Veterinary Medicine Association (AVMA) recently released a list of the top 10 topics pet owners ask their veterinarians about during a visit. Are you and your team prepared to answer them? Here’s the list:

1. Results of the physical exam, including an oral health evaluation. Dental disease is one of the most common health problems that pets experience and it can lead to serious problems.

2. Changes in the pet’s diet, energy level, water intake, output and behavior. Any of these might be important health clues.

3. Lumps and bumps. Although many of the lumps and bumps are not problems, some of them are cause for concern.

4. Senior care. If the pet is older than 7 years of age, it’s more prone to conditions such as arthritis, heart disease, kidney disease, diabetes, thyroid conditions and other problems. Prevention and early detection of problems are key to helping the pet live a longer, healthier life.

5. Vaccinations. They are essential and should be tailored to the pet’s lifestyle.

6. Weight. Is the pet overweight and, if it is, how can it get back to a healthy weight?

7. Nutrition. What type of food should the pet eat? What serving size is appropriate? And does the pet’s age impact what it should be eating?

8. Emergency care and where to go when things go wrong or after the veterinary clinic’s regular hours.

9. Proper behavior training and socialization. Shelters report that improper training and socialization—and the behavioral issues that can come with them—are some of the most common reasons people give up their pets.

10. Parasite prevention and control for heartworms, fleas, ticks and intestinal parasites such as roundworms, hookworms and tapeworms that’s appropriate for your region of the country.

Make sure clients have a good grasp on each of these topics. If they don’t, it’s time to have a conversation.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.