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The dvm360 leadership challenge

dvm360 Leadership Challenge: Toxic Teams - Jan 23, 2017

Can't we all just get along? (And what do you do when the answer is no?) This dvm360 Leadership Challenge investigates the sources of this poison and offers commentary, data and solutions to help teams dismantle their destructive forces. ...

Practice finances

Squish and heat your trash away!

DVM360 MAGAZINE - Mar 28, 2017

A medical waste compactor that's been in the market for years now poses the question, "Do you need to keep paying a company to pick up your medical waste?" The answer may be "no."

So you think you can merge


An overview of the costs, the benefits and the basics involved in joining forces with another veterinary practice (including a checklist of key issues that need to be considered for the best shot at success).

Repayment realities: Why do some DVMs take longer to pay off student debt?

DVM360 MAGAZINE - Mar 02, 2017

Demographic factors correlate with shorter—and longer—veterinary loan payback periods.

Needs care, no $$

FIRSTLINE - Mar 02, 2017

When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.

5 money myths that don’t pay off


From “Time is money” to “Money can’t buy happiness,” here are some huge money-centered myths that I believe veterinary associates should cash out soon.

Client relations

Letter: Call your state vet about zoonotic disease

FIRSTLINE - Mar 30, 2017

Our writer told veterinary team members to cover zoonotic diseases in their clients' new puppy and kitten visits. This state veterinarian wants you all to know your state veterinarian is an excellent resource.

Handout: Fight ear infection fiction

FIRSTLINE - Mar 30, 2017

Give your clients some solid info about ear inflammation and infection with this handout.

What the heck do you call a 'dental'?!

VETTED - Mar 29, 2017

Don't short-change the hard work that goes into dental work by calling it just a "cleaning" in front of clients. Two veterinary dentists sound off on their favorite terminology—and why.

Client handout: An FAQ about those horrible hot spots

FIRSTLINE - Mar 28, 2017

You hate to see these painful areas in your veterinary patients. Pass on this handout to help your clients overcome and prevent them.

Veterinary prescriptions: The point of no return

DVM360 MAGAZINE - Mar 27, 2017

Does a legacy of above-and-beyond client service hold up to hard-and-fast rules in a veterinary practice?

Life balance

Two things that hurt veterinarians

VETTED - Mar 29, 2017

CVC educator and new author Kimberly Pope-Robinson, DVM, CCFP, talks about the dangers of— and misconceptions about—two big parts of many veterinarians' psychology.

Career reboot: Bye-bye computers, hello vet med

VETTED - Mar 13, 2017

I had a solid career with a bright future when I felt a crazy urge to quit my job and go to vet school.

Old school, new school: Follow the leader

DVM360 MAGAZINE - Feb 08, 2017

In which Dr. Greenskin wonders if she will ever attain the mythical status of her employer and mentor.

When the bond breaks: Examining clients who jeopardize the veterinary team relationship

DVM360 MAGAZINE - Feb 01, 2017

Here’s what veterinarians think about “difficult” pet owners: how it feels when clients lash out—and who’s willing to show them the door.

Exotic-veterinarian-turned-author: Animals come from everywhere, and they all deserve good medical care

DVM360 MAGAZINE - Jan 23, 2017

Practice owner and newly published memoirist Dr. Laurie Hess sat down with us at CVC San Diego for an exclusive Q&A about her new book, a big sugar glider mystery, her take on practice management—and managing nosy neighbors.